Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods or, in the event that your order is delivered in separate shipments, from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (KLOTZ LABS Kosmetikmanufaktur GmbH, Oselstrasse 34, 81245 Munich, Phone: +49 (0) 89 200 39 501, Fax: +49 (0) 89 209 22 807, hallo@klotz-labs.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to ... us or to [if applicable, insert the name and address of the person authorized by you to receive the goods] promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Download link to the cancellation form: KLOTZ_LABS-Sample-Cancellation

KLOTZ LABS Cosmetics Manufacture GmbH
Oselstrasse 34
81245 Munich
Phone: +49 (0) 89 200 39 501
Fax: +49 (0) 89 209 22 807

Managing Directors: Adrian Klotz - Xenia Erichsen
HRB 188641 AG Munich
VAT ID No.: DE274156582